Big customer kudos went to Lewis Hardin and Robert Stange last week, QCL lathe team leaders, for their outstanding effort in expediting the production of a customer’s new complex part. Drawing from over 28 years combined machining experience, Lewis and Robert collaborated after regular work hours to perfect the Citizen FL32 machine solution used to manufacture the part by identifying the most effective way to tool the lathe and write the necessary CNC machine program.
The customer’s order was quickly completed and the expedited shipment arrived in time to meet the customer’s manufacturing schedule. Several years ago, Quantum Components converted their company to a self-managed team style of operation with expectation that strong team style communications would improve Quantum’s ability to respond to customer’s needs.
The results to date have been marked improvements in customer satisfaction and on time deliveries. For more information about Self Managed Work Teams at Quantum contact Danny McQuay, president dmcquay@quantum-components.com, or Timothy Gikas, mgr of quality tgikas@quantum-components.com or Leslie Hoy, contract – team developer leslie@hiperformance.net.
